Here's What Xpert Brand Solution Brings On Table
TERMS AND CONDITION
website development
REVISION POLICY
Revisions are contingent on the package selected. Clients can request unlimited free amendments, and we will revise their design at no extra charge, provided that the design and concept remain intact. The revision turnaround time will be 48 hours.
Xpert Brand Solution
REFUND POLICY
Our refund policy does not apply under the following circumstances:
- You choose a discounted coupon
- You choose a discounted coupon
- You have approved the initial design concept
- You cancel the order for reasons unrelated to Xpert Brand Solution and its policies
- You have not contacted Xpert Brand Solution for more than two weeks since the project initiated
- You violate Xpert Brand Solution's terms & conditions or privacy policy
- You approach another service provider or freelancer for the same project
- You provide an incomplete project brief
- You demand a change in any concept
- You exceed the maximum time allowed to request a refund
- You have other reasons, such as a change of mind, disputes with partners, or similar reasons
- You have approved the deliverables
- You have accepted multiple revisions for any service
- If you ordered a bundle service but are dissatisfied with a specific service, the refund can only be claimed for that service, not the entire bundle
- You fail to provide the initial design brief within 10 days of order placement
MY ACCOUNT
- The “My Account” section is the most efficient way to communicate with us. It is your responsibility to check this area for all questions, queries, concerns, and instructions. Failing to do so could hinder your refund claim. Contact our customer support at any time if you need help with your account.
QUALITY ASSURANCE POLICY
- Our designers follow the specifications provided in the order form to ensure client satisfaction. Every design is created after adequate research to guarantee quality and uniqueness.
100% SATISFACTION GUARANTEE
- We will revamp the requested design until you are completely satisfied (depending on your package).
DOMAIN AND HOSTING
- Domain and hosting are provided free of charge with specific packages. All email accounts linked to the website package can be configured on third-party email software such as Outlook. If you opt-out of hosting with us, email accounts will not be provided.
DELIVERY POLICY
- All design order files will be delivered to the “My Account” section as per the date specified in the order confirmation. An email will also be sent to inform you of the design order delivery. All policies regarding revisions and refunds are subject to the date and time of the design delivery. Customized design orders are delivered via email within 5 to 7 days after the receipt of the order. We offer RUSH DELIVERY service for an additional $100 to receive your first logo within 24 hours. Contact customer support for more details.
RECORD MAINTENANCE
- We archive your final design after delivering the files. If you need them again, we will email them upon request.
CUSTOMER SUPPORT
- We provide online customer support to address your queries and concerns promptly.
CORRESPONDENCE POLICY
- Xpert Brand Solution is not liable for any communication from email addresses or phone numbers other than those listed on our official site. We only take responsibility for correspondence from our domain or the toll-free number specified on our website.
MONEY BACK GUARANTEE
- We are confident in our work and back it up with a money-back guarantee. If we cannot meet or exceed your expectations, we will provide a refund.
100% UNIQUE DESIGN GUARANTEE
- All our logos are created from scratch, ensuring compliance with your design brief and complete originality.
REACTIVATION POLICY
- If a client is unresponsive for a month or more, the project will be considered closed. A reactivation fee will be charged if the project is resumed.